Privacy Policy

Last updated: March 2026

Upscale Pressure Washing ("we," "us," or "our") operates the website upscalepressurewashing.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

Please read this policy carefully. If you disagree with its terms, please stop using our site.

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1. Information We Collect

Information You Provide Directly

When you fill out a quote request form, call us, text us, or email us, we may collect:

• Your name
• Phone number
• Email address
• Service address or general location
• Details about the service you're requesting
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and analytics tools, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Device type (desktop, mobile, tablet)

This information is collected through Google Analytics 4 (GA4) and is used solely to understand how visitors use our website so we can improve it.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote requests and schedule services
• To communicate with you about your job — before, during, and after
• To send before-and-after photos and job documentation
• To follow up on completed services
• To improve our website and user experience
• To comply with legal obligations

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

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3. How We Share Your Information

We only share your information in the following limited circumstances:

Service Providers

We use a small number of trusted third-party services to operate our business:

• Netlify — website hosting and form submission processing. Form submissions are stored securely on Netlify's servers and forwarded to our email.
• Google Analytics — website traffic analysis. Data is anonymized and used only for analytics.
• Elfsight — Google Reviews widget display. No personal data is shared with Elfsight.

These providers are only given access to information necessary to perform their specific functions and are required to protect your information.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

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4. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your experience and collect analytics data. Specifically:

• Google Analytics cookies — track page visits, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Functional cookies — used by embedded widgets like our Google Reviews display.

Most browsers allow you to refuse cookies or delete existing cookies through their settings. Doing so may affect some functionality of our website.

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5. Data Retention

We retain your personal information only for as long as necessary to provide services to you and fulfill the purposes outlined in this policy. Quote request information is retained for up to 2 years for business records. You may request deletion of your information at any time by contacting us.

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6. Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website is served over HTTPS (SSL encryption) and form submissions are handled through Netlify's secure infrastructure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

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8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate information
• Deletion — request that we delete your personal information
• Opt-out — opt out of any future communications from us

To exercise any of these rights, contact us at Brady@upscalepressurewashing.com or call (740) 817-4873.

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9. Third-Party Links

Our website may contain links to third-party websites such as Google, Facebook, Instagram, and YouTube. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: